IQFarmer Support & Help Center Policy

At IQFarmer, we are committed to providing the best possible service to our community of farmers and agricultural buyers across Zimbabwe. Our support team is here to ensure your trading experience is smooth and successful.

1. Our Support Channels For the fastest response, please use one of the following:

• In-Platform Tickets: Log in to your dashboard and open a support ticket.

• WhatsApp Support: +263  784170886 (Available Mon-Fri, 8 AM - 5 PM).

• Email Support: support@iqfarmer.co.zw

2. Response Times (SLA)

• General Inquiries: We aim to respond within 6–12 hours.

• Urgent Order Issues: For issues regarding perishable goods (vegetables, milk, etc.), we prioritize a response within 2 hours during business hours.

3. Vendor (Farmer) vs. Platform Support

• Product Questions: For specific questions about a crop or animal, please use the "Message Seller" button on the product page.

• Platform Technical Issues: For payment failures, account access, or bug reports, contact the IQFarmer admin team directly.

4. Dispute Resolution If a dispute arises between a buyer and a seller regarding the quality of agricultural produce:

• We provide a mediation service to help both parties reach a fair agreement.

• We encourage all users to take photos of goods immediately upon delivery to assist in the support process.